Legal things

Privacy Policy

At City Doggo we are committed to protecting and respecting your privacy.

What we collect

We may receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

What we do with the information we gather

Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Why do we use cookies?

To fulfil our promise of delivering exceptional quality and service we use Cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. To summarise they enable us:

To build your cart and take you to checkout.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site
To estimate our audience size and usage pattern.

What types of cookies do we use?

We use Necessary, Preferences, Statistics & Marketing cookies to track what you’re doing on the site in order to help us improve it and fulfil our promise of delivering exceptional quality and give you a better browsing experience in the future. You can read more about what each of these cookies do below:

We’ll always ask for your consent to accept cookies before continuing onto our website, and you can also access, change, delete and limit your browser setting to decline cookies if you prefer. Please keep in mind this will prevent you from taking full advantage of the website.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at help@citydoggo.com

End User Representations and Acknowledgement

Many pet owners procure pieces of living grass from farms to place in their homes for their dogs to use as a toilet. City Doggo LTD. is a service that makes the process of procuring living grass simple and easy. City Doggo Ltd's grass is grown, like all sod, on a sod farm where the grass is grown outdoors in the farm's natural environment. Furthermore, the grass is subject to all the processes, techniques and occurrences that happen while growing sod; such as the use of fertilizer, compliant use of pest control measures, the occasional accidental inclusion of debris, the variable use of irrigation, and the exposure to naturally occurring animal and microbe populations. By purchasing or receiving a City Doggo Ltd, living grass product, the buyer or recipient acknowledges that they are receiving a living piece of grass grown outdoors on a farm in the natural environment, as such there may be dirt or fertilizer, weeds, residual pesticides, debris, extra water, insects or other living organisms in the product.

THE END USER REPRESENTS AND ACKNOWLEDGES THESE FACTS, AND CITY DOGGO LTD DISCLAIMS ANY RESPONSIBILITY FOR ANY AND ALL HARMS THAT MAY ARISE FROM THE PRESENCE OF GRASS, WEEDS, ROOTS, DIRT, FERTILIZER, RESIDUAL PEST CONTROL MEASURES, PESTICIDES, ANY FORM OF DEBRIS, ANY AMOUNT (OR LACK) OF WATER CONTENT AND ASSOCIATED WEIGHT, ANIMALS, INSECTS, BACTERIA, VIRUSES OR OTHER LIVING ORGANISMS.