The wildflower grass is harvested fresh for every order to ensure the lushest grass for your pet. Orders placed before Friday 9am will be delivered the following Thursday. Order placed after Friday 9am will be delivered Thursday week. We always get a few extra orders in and where possible will try to accommodate late orders. Get in touch with us at help@citydoggo.com if this is important to you. We deliver to the UK mainland only.

• Any pet owner toilet training their puppy or dog! Oui Oui Patch takes the headache out of toilet training. Plus, puppies can’t hold their bladder for very long.

• Any pet owner without a backyard

• Any pet owner who has a busy schedule

• Any pet owner who wishes to avoid pet accidents around the home

• Any pet owner who doesn’t want to subject their dogs to extreme weather, such as wind, rain, snow or cold.

• Any pet owner who wants to avoid going out late at night

• Any pet owner with limited mobility

• Any pet owner with a old, injured or unwell pet

• Any pet owner who is eco-conscious

• Any pet owner who is sick of cleaning artificial grass, pee pads or kitty litter

Liquids are absorbed by grass root structure. Plus, our boxes are water resistant, meaning nothing leaks through to your floor. Discard the grass and recycle the cardboard box when you're ready for a new one.

This depends on the size of your pet, frequency of use, access to sunshine and how frequently you spritz the Oui Oui Patch with water. For small pets (e.g. like Dachshunds, French Bulldogs, cats etc.), we recommend replacing your Oui Oui Patch every 2 weeks. For medium to large pets, we recommend replacing your Oui Oui Patch weekly, (this is our most popular subscription). Monthly patches are for tiny pets or those who will be using the patch infrequently. Switching between plans is easy once you setup an account with us!

As soon as possible! In fact, we are starting to partner with reputable breeders to get them to train their newborn pups on our Oui Oui Patch as soon as they are born. This takes a lot of the stress out of potty training as the dogs automatically know where to go!

When it arrives, open it up and place the cardboard lid underneath the base. The use a spray bottle to give it a good spritz with water straight away. We suggest spritzing it each morning to give it the best shelf life. Never pour water onto it though as this could make the cardboard box soggy. The goal is to keep the soil under the grass slightly moist at all times. We recommend that you keep the grass in a space where it receives a bit of sunlight. We also recommend picking up any doggie poos just as you would in the park.

Absolutely! Most dogs get the hang of the Oui Oui patch immediately. But for those who don’t, please visit our blog for helpful training tips. Otherwise, email us at help@citydoggo.com and we will ask our training expert for tailored advice.

If your FurBaby is trying to dig in their Oui Oui Patch, try:

• Observing their use; if they start to dig, say “no” in a firm voice and move them away from the Oui Oui Patch. After a few minutes, return to their Oui Oui Patch and encourage them to relieve themselves. Repeat as required.

• Providing a fun distraction; digging can often be a sign of boredom, so if you catch them digging, move them away from the Oui Oui Patch and start playing with them (e.g. tug of war or throwing a toy around). As they get involved in this preferred activity, give them lots of praise and treats!

• Leaving their waste on the digging spots; putting your FurBaby’s poo in the spots where they have dug should act as a deterrent for many pets. Similarly, transferring some of their urine to the patch can help designate the patch as their toilet.

• Finding an alternative digging spot; if your FurBaby is inclined to dig, then consider making them an acceptable digging spot e.g. a box of fabric or a sandbox on the balcony.

At present, Oui Oui Patch is only available in UK mainland.

No problem! We will leave it outside your door. But if your home is hard to find, please leave detailed instructions at checkout or email us at help@citydoggo.com.

The patch and box are fully biodegradable, so most people can simply put them in their normal refuse. However, if you're council separates into garden waste and recyclables, place the patch in the garden waste (usually the green bag) and the cardboard box in the recyclables. Please refer to your local council website for more personalised information.

Our new patches are 50 cm wide by 51cm long and 6cm high. This makes them easier to carry for you & better for transportation to your home.

The more frequent your delivery, the cheaper each unit is. So for those who choose a weekly delivery, each Oui Oui Patch is £24. 

For those who choose a bi-weekly delivery, each Oui Oui Patch is £28. 

For those who choose a monthly delivery (mostly for toy pets), each Oui Oui Patch is £32. 

Absolutely! Simply log into your account to skip a delivery or arrange to have your shipment sent to another location.

Please contact us if you have any issues at help@citydoggo.com. As Oui Oui Patch is perishable, goods cannot be cancelled once your order has been dispatched. However, we can provide a full refund before dispatch.

You can also cancel your service by logging into the customer portal and selecting the "Manage Your Subscription" option.

We grow our grass right here in the UK! By purchasing a Oui Oui Patch, you’re helping to support British agriculture.

To your pet, fake grass is just plastic. So it can be confusing for them and many refuse to use it. Plus, artificial grass requires regular cleaning, including emptying the urine tray and using harsh chemicals to ensure its hygienic and doesn't pose a risk to your pets health. In comparison, every dog loves real grass. Just like in the park, it breaks down urine & odour naturally. Plus, it doesn't require any cleaning!

As a natural product Oui Oui Patch is good for your dog and good for the environment. Oui Oui Patch is 100% biodegradable and it’s packaging is both bio-degradable and recyclable. If disposed of into the garden waste collection, Oui Oui Patch can be transformed into compost. In contrast, puppy pads are not recyclable and take up to 500 years to decompose in landfill. Plus kitty litter isn't much better.

Due to COVID 19 there has been some delays in deliveries. If you are impacted by this, you should receive a text or email from Parcelforce Delivery with your parcel information. If due to these delays, your Oui Oui Patch does not arrive in the condition you would like, please get in touch with us at help@citydoggo.com and we can arrange a new delivery.

Although our Oui Oui Patches aren't intended for animals to eat, it is natural for most animals to eat grass (just like they would in the park) and it can be settling for their stomachs. If you want you pet to use the Oui Oui Patch as a toilet, we suggest you dissuade them from eating it. However, if you are buying for a small pet (rabbit or guinea pigs), rest assured that Veterinary Poisons Information Service has checked our patches and confirmed they are of low risk to animals.

Our boxes are coated with a water-resistant Eco-friendly coating. Our boxes are as waterproofed as cardboard can be, but they are not impenetrable to moisture, thus we advise keeping them out of direct rain and only watering them every few days with a spray bottle, not a watering can.

Our policy is that you will need to have made 2 orders before cancelling. This is to urge customers to purchase a one-off Oui Oui Patch for trials, and to avoid advantage being taken with our cheaper subscriptions. Feel free to contact us at help@citydoggo.com for specific questions.